Accommodation Operations Specialist (Weekend Shift) – (They/She/He) – (Hybrid)

• Communication by phone and email with suppliers and distributors to be their problem solver;

• Provide a two side service answering any request in a timely and efficient manner;

• Deliver internal support to other areas in the inventory team;

• Resolve following established policies and procedures, and applying out-of-the-box thinking when anything established is not enough;

• Provide accurate feedback in order to help generate insight on his team to improve operational efficiency;

• Contribute building operational documentation;

• Proactively take action on prevention tasks to contribute to enhancing the customer experience.

• Tourism studies or previous experience in the industry;

• Experience in front office or customer service positions;

• Native level of English;

• Other languages will be an advantage, including: French and German;

• Late shift until 9 or 10 pm and rotative. Bank holidays (extra pay);

• It’s needed to work on the bank holidays and weekends (rotation);

• Excellent written and oral communication skills;

• Client focused and empathetic;

• Ability to adapt fast to continuous changes;

• Organized- will handle a large volume of data and many different software;

• Computer savvy: comfortable with Google tools (Gdocs, Gcalendar, Gsites) and CRM;

• Self motivation and teamwork are expected

• A rewarding Compensation package! 💥 Prime Plus membership, Competitive salary and benefits package, including flexible benefits, performance-based bonuses, birthday day off, discounts and partnerships, relocation support and the possibility of choosing your equipment and, even better, keeping it for free after 3 years.

• Continuous learning to fuel your growth and explore new horizons! 📚 Learn and grow with free Coursera access, soft skills workshops, tech training, leadership development, and more. Plus, enjoy a great onboarding program.

• Grow opportunities to empower your career, and unleash your potential! 🚀 Personalised career paths and the eVOLVE Program will help you discover, grow, and thrive. Internal mobility opportunities let you pursue horizontal career changes and promotions.

• Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You’ll be able to find the right work-personal life balance that suits you best.

• Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.

• Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You’ll work in an Agile Mindset environment with recognition at our core.

eDreams ODIGEO