Customer Experience Agent (Complaint Management)

Spotahome

  • Madrid
  • Permanente
  • Tiempo completo
  • Hace 1 día
Why us?Remote flexibility, we trust our team and we are goal orientedCompetitive salary in accordance with candidate experience, alongside our flexible retribution system (restaurant vouchers, transport, etc.) to get the most out of your salaryWellness and benefits plan to take care of your physical and mental health, including gympass and access to mental health programsDay off on your birthday, we celebrate it with youTraining budget, company events and team building activities.A challenging and creative job in an innovative, constantly growing, fast-moving and owner-managed company with many opportunities for growthAn open corporate culture with plenty of room for new ideas and impulsesPeople. Work with talented, committed and supportive teammatesInternational work environment with more than 16 nationalitiesNo politics or bureaucracy. Only a great environment for you to achieve your best workYour missionProvide friendly and efficient service to the worldwide Spotahome community.Be the first point of contact to handle and resolve customer complaints.Address emails and phone calls from users that are not having a good experience and need assistance, including urgent situations, in a professional manner.Compose thoughtful and accurate messages or customize prepared responses to customer emails.Research information and troubleshoot problems using available resources.Arbitrate in situations between users and provide solutions according to our policies and procedures.Proactively and independently work to meet targets and goals.Communicate customers’ feedback and suggestions to other departments in order to make corrections and provide the best possible customer service.Your profile3-5 years of customer service experience, handling complaints in similar sectors/environments.Fluent in English; German and French are highly valued.Patience, empathy, and a unique ability to manage stress.Open to change, learn quickly and accordingly in an ever-changing environment.The ability to work under pressure and adapt to adverse situations.Skilled and eloquent in writing and oral communication skills.Strong communication and interpersonal skills.Problem-solving - you need to demonstrate a passion for dispute resolutionTechnical aptitude and the ability to pick up new technology quickly.Multitask by handling emails and calls at the same time.Based in Madrid.About usis an international online marketplace which offers verified rental accommodation across 100 European cities in 27 countries and with a global ambition. Spotahome began as a start-up created in 2014 by 4 friends with a vision to revolutionise the traditional real estate space starting with digitalising rentals.At Spotahome we make renting easy by allowing people to book completely online from wherever they are in the world, with the knowledge that the property they are booking is real and accurate. We are the only ones sending “Homecheckers” to make videos, floorplans, and photos to the almost 100,000 properties across Europe.So far we’ve helped over 150,000 renters find their perfect home – no more traditional viewings, no more time-wasting, just easy online renting!
We are backed by some of the most highly reputed international investors from Silicon Valley, the UK, and Spain; having raised €80+ Million to date.

Spotahome