Manufacturing Quality Assurance Engineer

• optimizes the manufacturing processes and helps in developing a unified and strong supplier management.
• integrates supply chain actors and leverages opportunities created by upstream and downstream linkages with a focus on creating value and improving customer satisfaction.

• Guarantee the application of Schneider quality policy & the respect of customer requirements in terms of technical quality & service level
• Manage the Quality Management System of the entity
• Manage Customer complaints (internal and external): alert, support & escalate customer satisfaction issues (products/ services) if they are not fulfilled
• Manage Logistics quality: It covers quality related activities inside logistic centre and between factories and suppliers.

• Picking, packing, reception processes robustness (as result of implementation of Process Control Chart, FMEA, Poka Yoke…)
• logistic problem management: Issue to Prevention management, using warm loop and 8D cold loop methodologies, with CS&Q related processes

• Manage customer complaints and returns, ensuring timely resolution and root cause analysis to prevent recurrence.
• Monitor and analyze key quality indicators (KPIs). DCR (Delivery Complaint Rate), NQC (Non-Quality Costs),… and drive improvement actions
• Lead containment actions, root cause analysis of quality issue and problem solving. Using different methodologies such us 5 Whys, 8D/PRB, DMAIC, Lean 6 sigma…
• Lead Process audits and Process FMEAs
• Create and maintain quality control documentation, insure related training and application.
• Monitor logistics processes for conformance to control plans and internal customer requirements (internal audits)
• Manage derogations with derogation platform.
• Lead continuous improvement on logistics processes.
• Be a member of the Short Interval Management (SIM)
• Provide inputs and challenge about quality for new evolution (PMP and PEP), contribute to process/control capability implementation.
• Develop and implementation of SPC activities and implementing new techniques as they become available.
• Develop a new methodology call Quality Fundamentals.

• New corporate methodologies to increase the robustness of processes (Quality Fundamentals)
• Methodologies

• Graduate in engineering
• Fluent in English and Spanish, written and spoken. French or/and Catalan will be a plus
• Ability to support and/or lead root cause analysis, disciplined problem-solving and decision-making processes
• Ability to solve problems and exercise judgment based on the analysis of multiple sources of information.
• Proven leadership, interpersonal skills and personal development skills.
• Detail-oriented, analytical, and proactive, with strong communication skills, a continuous improvement mindset, and the ability to collaborate across teams in a dynamic logistics environment

Schneider Electric