Customer Experience Agent (Danish Speaker)
Blu Selection
- Barcelona
- Permanente
- Tiempo completo
- Respond to customer enquiries via chats, calls, social media queries & emails
- Provide customers with product and service information
- Research required information using available resources
- Identify customer needs
- Manage and resolve customer complaints
- Maintain an up-to-date customer information system
- Identify and escalate priority issues
- Follow up customer calls where necessary
- You are native in Danish and have a high level of English
- You have a can-do attitude and have a positive and professional attitude
- You are used to working with computers and can learn new systems quickly
- You are a strong communicator both verbal and written and are willing to go above and beyond to exceed customer expectations
- You preferably live already in Barcelona with the necessary documents
- Office based job in the heart of Barcelona
- Working hours between 8:00-22:00
- Competitive salary + performance bonus
- Working in an international environment
- Fast growing company with growth opportunities
- Comprehensive training programme
- The unique experience of an international and diverse culture
- A beautiful beach city surrounded by both coastal towns and mountains
- Delightful gastronomic experiences of Spanish, Catalan, and World cuisines
- Quite a dynamic and active urban life where it is difficult to get bored
- Sunny days, Mediterranean weather, and a relaxed lifestyle
- An attractive startup and innovation hub with exciting opportunities.