Retail Operations Support 40h/w (m/f/x)

Hugo Boss

  • Madrid
  • Permanente
  • Tiempo completo
  • Hace 1 mes
Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!HUGO BOSS is currently looking for a Retail Operations Support full time for the Operations department in HUGO BOSS.
  • Your main goal will be support of Retail Operation´s activities ( Spain&Portugal) While being an integral part of an international team of retail operators based in Western Hub EMEA.
  • In this position, you will benefit from international exposuere by working in Western Hub´s global projects.
  • The permanent position based in Madrid and immediate incorporation.
What you can expect:Sales Support :Be the main day-to-day point of contact between stores and head office.Locate issues or improvement areas and find solutions with stakeholders.Grant and update sales system info.Check and support regular store orders to ensure efficient service. ( Packaging, gifts cards, stock supplies and others.Create, modify, and validate access codes at the store software leve.Communication:
  • Ensure the quality and consustency of the communication flow between the headquaters and the stores ( Newsletter, Sales Guidelines and sales calendar, comunication packages and others).
Coordinate weekly and monthly sales meetings between the Retail team and other departments involved.Manage the relationship with suppliers and partners.Processes & Projests:Analyze and review current business practices to ensure stores are effectively using systems, standards and processes and meeting business needs.Implementaion of new procedures and guidelines based on company requests.Create, supervise and train retail teams in the various operational procedures an processes.Implement and omnichannel strategy and actively manage the topic in the market.Progress and follow-up of various projects.Be the contact person for selected "Pilot" projects in the market and facilitate their implementation & learning for the team.Coordinate the meetings of the project for the openings/Closings/renovation of points of sale and ensure the proper functioning of those.Organize and lead conferences, seminars and team events.Reports & Analytics:Monitor and analyze direct customer feedback.Update and create relevant reports to track performance indicators; KPIS.Update and track team budgets.Support Retail directos ( Spain & Portugal); for any adhoc request. ( e.g. reports & analysis of key statistics related to compay performance, presentations and motivational levers for retail teams, organization of retail seminar, monitoring of the results of challenges).Tracj and calculate tean bonuses in the store.Your profile:University degree or bachellor degree in marketing, communication or similar.Master´s degree related to the position will be highly valued.Previous experience in a department such as operations, retail, sales or similar.Have analytical, organized thinking and attention to detail Skills.Good knowledge about Business and it´s expectations.Be recognized for the quality of your communications, both written and oral and yout level of commitment.Have a good knowledge of the retail world (sales environment and system).Be able to communicate in Spanish and English.C1 Advanced in English level.Knowledge of a third language such as Portuguese is highly valued.Microsoft 365; Word, Excel y PowerPoint.Be enthusiastic, confident and motivated.Be a proactive person and show initiative to achieve HUGO BOSS KPIS.Adapt to any situation and be ready to take on new challenges.Be able to manage multiple requests and organize them in a relevant way through priority management.Your benefits:HUGO BOSS offers its employees exceptional working conditions in an international environment. If you are interested in the fashion industry and challenges inspire your ambition, we would like to meet you.
  • Annual salary.
  • Performance Bonus.
  • Benefits in kind "Clothing".
  • DKV health insurance. 1 year in the company.
We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward telling you all about this job opportunity in a personal conversation.

Hugo Boss