Remote German Speaking Junior Customer Service
- Barcelona
- Permanente
- Tiempo completo
- Deliver outstanding customer support in both German and English via phone, email, and chat.
- Resolve customer issues related to account management, product inquiries, troubleshooting, and other service-related requests.
- Assist customers with navigating products and services, including handling order changes, cancellations, and refunds.
- Collaborate with internal teams to escalate and resolve complex customer concerns.
- Provide insights and feedback on recurring issues to enhance service quality.
- Ensure timely, professional, and accurate responses to customer inquiries.
- Native German speaker with B2/C1 English proficiency.
- Previous experience in customer service is an advantage.
- Strong communication and problem-solving abilities.
- Ability to work autonomously after the training period and provide remote support.
- Excellent organizational skills and attention to detail.
- Comfortable using technology and learning new systems quickly.
- Comprehensive training to ensure your success.
- Work in a diverse and international environment.
- Collaborative and supportive team culture.