Customer Support Associate German Market
- Barcelona
- 22.000-27.000 € al año
- Permanente
- Tiempo completo
- Maintain and create simultaneously strong relationships with existing customers.
- Problem-solving: Ensure all needs and queries are resolved via ticket/phone/email/chat.
- Control and follow up on any bugs with the operations team and the client. Assist with basic troubleshooting.
- Provide information about products/services/policies
- Document Interactions
- Expert level of German and English proficient speaker.
- You demonstrate full ownership on each activity you develop.
- You are proactive and you like to put forward new ideas.
- Excellence in communicating and problem-solving.
- Previous experience dealing with Customers is a plus!
- High growth, multicultural and friendly environment 🤝
- Save expenses with
🧘🏽♀️ and as private health insurance 🩺 * Language classes with
👩🏽🏫 discounts, & lunch❗ to simplify your taxes and maximize your savings * Pet Friendly 🐶 and no dress code!😀About us 🚀Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +900 people in Barcelona, Brazil, Mexico, and EEUU offices. 🌎Our Values🫀
- We own it: We take responsibility for every project. We make decisions, not excuses.
- We learn and teach: We're dedicated to learning something new every day and, above all, share it.
- We partner: Every decision is a team decision. We trust each other.
- We grow fast: We act fast. We think that the worst mistake is not learning from them.
- Permanent
- Full time
- €22,000 - €27,000
- 08005, Barcelona, Barcelona, Spain
- CX/Customer Services