Field Service Engineer / Region Center Spain

Thermo Fisher Scientific

  • España
  • Permanente
  • Tiempo completo
  • Hace 13 horas
Work Schedule Standard (Mon-Fri)Environmental Conditions Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materialsJob DescriptionThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $50 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Supporting our customers as they accelerate life sciences research, solve sophisticated analytical challenges, enhance efficiency in their laboratories, and improve patient health through diagnostics or the development and manufacture of life-changing therapies.The Specialty Diagnostics Group (SDG) focuses on in vitro diagnostics including test kits, reagents, culture media, instruments, and associated products to serve customers in health care, clinical, pharmaceutical, and industrial laboratories. We innovate with purpose, and we are dedicated to improving clinicians’ diagnostic capabilities and supporting labs in making informed decisions to facilitate better care and quicker responses throughout each person's healthcare experience.Join Thermo Fisher Scientific as a Field Service Engineer / Center Spain Region where you'll play a crucial role in ensuring our products deliver outstanding performance. This position offers an outstanding opportunity to be part of an extraordinary team passionate about innovation and customer happiness.Your qualification:
  • Delivering high quality and efficient service and support to our laboratory customers including installation, preventive maintenance, repair and qualification of our (Phadia) instrumentation product portfolio.
  • Provide effective support to our users both remotely and face-to-face and within agreed timeframes.
  • Diagnosing system failures using your knowledge, remote support tools and log file analysis in order to resolve most effective resolution.
  • Deliver Basic, Sophisticated and Refresher training courses to end-users on our range of instrumentation at the customer laboratory
  • When not attending customer sites the service engineer will support technical hotline.
  • Planning and implementation of instrumentation - Installation, Scheduled Preventive Maintenance, Qualification, Relocations and Hardware/Software Upgrades.
  • Provide remote and on-site support for customers and colleagues outside of the local region (as and when required).
  • Liaise with LIMS providers and customer IT personnel to establish connections to Phadia laboratory systems.
  • Maintain customer relationships and liaise as appropriate with the relevant sales account manager for the customer, ensuring the customer needs are met.
  • Complete service reports in CRM and ensure they are completed both fully and accurately and returned to the customer in a timely manner.
  • Maintain the required level of product knowledge on instruments and assays to enable our customers to be successful and share that expertise with internal and external customers.
  • Support laboratory sales colleagues to develop business opportunities within their regions as-and-when required.
  • Maintain accurate records of spare parts, ensuring parts are used appropriately and handled cost-effectively.
  • Be the ‘voice of the customer’ by providing feedback to global product teams on instrument reliability and quality.
  • Input into the development of training material, support literature and technical mentorship for laboratory customers.
Your qualification:
  • Engineering degree, Science subjects or related field
  • Previous experience of 3 years in servicing/repair of analytical equipment – ideally laboratory/hospital equipment or medical devices
  • Good knowledge of the hospital landscape in the assigned region
  • Ability and willingness to travel, mainly in Center Spain Region
  • Knowledge of IT tools (Office, Outlook etc ..) and network connection
  • Driving license Skills & Capabilities Professional Experience Qualifications
  • Residence in Madrid area
  • Upbeat, self-motivated and a great teammate, with a positive attitude to problem solving
  • Excellent communication and interpersonal skills
  • Organized, able to multi-task and proactivity
  • Good English knowledge oral and written
What we offerYou can expect a varied job in a dynamic and international environment. A corporate culture in which you live integrity, intensity, involvement and innovation. A well-founded induction and task-specific training are a matter of course for us. You yourself determine your future in our company – make your contribution to joint success!As an employer, Thermo Fisher Scientific is committed to equal opportunity and cultural minority support and does not discriminate based on ethnic origin, color, religion, gender, sexual orientation, gender identity, national origin, disability, or legally protected status.

Thermo Fisher Scientific