Head of Consulting & Support for Spain

• Lead and inspire a team of 20+ professionals, fostering a high-performance culture rooted in collaboration, accountability, and innovation.

• Design and implement the ideal organizational structure for the post-acquisition Spanish operation, ensuring seamless integration and clarity of roles.

• Define and implement the needed SLA’s to balance our need to grow while providing the needed consulting service for our existing base.

• Foster productization of our solutions to help the business scale

• Identify and activate key efficiency levers to accelerate time-to-value and boost team productivity.

• Evaluate, strengthen, and scale operational processes to ensure full team ownership and maximum efficiency.

• Analyse current and future customer needs, ensuring our services and solutions remain ahead of the curve.

• Streamline onboarding journeys, designing scalable and efficient paths to accelerate customer adoption and satisfaction.

• Drive strategic initiatives aligned with Silae’s long-term vision for Spain.

• Foster strong cross-functional alignment with key departments:

• Proven Leadership: 6+ years leading consulting & support teams , including at least 4 years leading teams in high-growth tech or SaaS environments.

• Strategic & Analytical Mindset: Demonstrated success in designing and executing strategic plans, identifying core business challenges, and implementing scalable solutions.

• Industry Knowledge: Experience in Fintech is highly valued; payroll management expertise is a strong plus.

• Growth Orientation: A track record of launching and scaling initiatives that drive customer satisfaction, retention, and revenue growth.

• Problem Solving Excellence: Ability to identify bottlenecks across the onboarding and support journey and implement impactful solutions.

• Influence & Gravitas: Skilled in leading cross-functional teams and engaging with senior stakeholders.
• Strategic Execution: Comfortable navigating from big-picture vision to hands-on implementation, using both qualitative insights and data analytics to inform decisions.
• Process & Automation Expertise: Experience in process re-engineering and automation to drive efficiency and improve user experience.
• Product Collaboration: Ability to surface productization and drive implementation in line with customer and business priorities.
• Change Leadership: Deep experience driving organizational change, aligning stakeholders, and navigating complexity with confidence.
• Team-First Mentality: A collaborative leader with genuine enthusiasm, strong interpersonal skills, and a drive to elevate those around you.
• Scale-Up Experience: Experience operating in fast-paced, rapidly scaling SaaS or Fintech environments is a strong advantage.
• Availability to be present in both our offices (Reus & Sabadell)
• Languages: Spanish native, fluent in English; French is a plus.

Silae