Atlassian Administrator
- Barcelona
- Permanente
- Tiempo completo
- You will work in an ambitious project, where you will learn but also you will be challenged every day.
- Participates in the full project life cycle, taking ideas from concept through full deployment
- You will manage (fix, improve and scale) the day-to-day tickets queue on Atlassian JSM’s (Jira Service Management) helpdesk.
- You will manage workflows, screens, fields configuration scheme, on daily basis.
- Our customer is luxury brand, leader in the E-commerce, with international presence worldwide.
- You will be part of a team along 4 other members always guided and supported by the Atlassian Practice Leader.
- You are eager to learn, improve and with the ability to work effectively independently as well as in a team environment.
- You have studied computer science, or you have equivalent education/ work experience / 1-2 years of industry, technology and services experience.
- Tech mindset and background.
- Good knowledge of Atlassian tools (Jira, Jira Service Management, Confluence, Bitbucket)
- Experience working on Agile/SCRUM development teams.
- Previous experience in customer care call-center is highly valuable.
- Excellent communication skills, communicates effectively with team members both internally and with customers.
- Troubleshooting, and hands-on.
- Full professional English & Spanish level (speaking, writing and reading).
- French is nice to have.
- Permanent contract.
- Hybrid policy work. (1 day office, 4 days home office)
- Competitive salary.
- Flexible Remuneration (Meal vouchers, kinder garden, Public Transport/Mobility)
- Private health insurance (including dental care).
- Juno Journey Premium member platform with a lot of on-line learnings (certifications, courses, etc).
- Individual yearly training and certification budget.
- Work Schedule Monday to Friday.
- Intensive working hours on Fridays and all week in July and August.
- Full salary coverage for sick leave.