Hospitality Internship

• Managing communication with guests before, during and after their stay, via phone, chat or email.
• Managing our mailbox; your goal is Inbox Zero
• Liaising with guests so they complete their online check-in prior to arrival
• Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff
• Upselling and cross-selling
• Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
• Collecting feedback from guests to keep improving our services

• Controlling and managing reservations booked instantly in our Property Management System
• Preparing proposals for individuals and groups
• Closing and managing direct reservations

• Arranging some extra services for our guests, such as airport transfers and at-home massages
• Coordinate and organize extra services with our partners and on-the-ground staff
• Handling the invoices for such extra services

• Organize and coordinate cleaning with our different providers
• Communicate and coordinate maintenance issues with our on-the-ground staff

• Employment start: between April and June 2024
• You’ll get 10 days of paid vacation during your internship
• Work days and work hours may vary, we work in hospitality; our shifts start at 9am at the earliest and finish at 8pm at the latest, and you'll be on shift 2 weekends per month at most
• We have a flexible home office policy: with us, you'll work at the office on Tuesdays and Thursdays - the rest of the time, it's up to you
• Paid internship: 600€/month

• You are available for a period of 6 months
• You are currently enrolled in or have just finished your studies in business administration/management; we are offering a becario, i.e. an agreement between the university, yourself and Emerald Stay
• You speak (and write) English and French fluently. Spanish proficiency is a big plus.
• You have at least 6 months of experience in a working environment, ideally in English
• You are eligible to work in the EU and willing to relocate to Barcelona

• Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
• Question - We don't accept the status quo and look for ways to leverage technology while empowering people.
• Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who don't talk behind one's back.
• Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
• Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.
• Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.

Emerald Stay