Customer Support Associate German Market

• Maintain and create simultaneously strong relationships with existing customers.
• Problem-solving: Ensure all needs and queries are resolved via ticket/phone/email/chat.
• Control and follow up on any bugs with the operations team and the client. Assist with basic troubleshooting.
• Provide information about products/services/policies
• Document Interactions

• Expert level of German and English proficient speaker.
• You demonstrate full ownership on each activity you develop.
• You are proactive and you like to put forward new ideas.
• Excellence in communicating and problem-solving.
• Previous experience dealing with Customers is a plus!

• High growth, multicultural and friendly environment
• Save expenses with Cobee and get your salary in advance with Payflow
• Healthy life with Gympass ♀ and Alan as private health insurance
• Language classes with Yolk Academy
• Syra discounts, Nora & Apeteat lunch
• TaxDown to simplify your taxes and maximize your savings
• Pet Friendly and no dress code!

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Factorial