Spanish Speaking Customer Care Agent

• Provide high-quality customer support to Spanish-speaking clients through various communication channels including phone, email, and chat.
• Address customer inquiries, concerns, and requests promptly and professionally.
• Help resolve issues efficiently to maintain customer satisfaction and loyalty.
• Document interactions and maintain accurate records in the customer relationship management (CRM) system.
• Keep updated on products and services to assist customers effectively.
• Collaborate with other team members and departments to enhance the overall customer experience.
• Engage in ongoing training opportunities to improve service delivery and product knowledge.

• Fluency in Spanish and English, both written and verbal.
• Previous experience in customer service or a similar role is preferred.
• Outstanding communication and interpersonal skills.
• Strong ability to resolve problems and ensure customer satisfaction.
• Competent in using customer service platforms and Microsoft Office tools.
• Detail-oriented with excellent organizational capabilities.
• Enthusiastic about delivering superior customer service.

Patrique Mercier Recruitment By Nellie