New Balance - Customer Support with a High Level of English (Night Shift 20hr)

CPM International

  • Barcelona
  • Temporal
  • Tiempo completo
  • Hace 9 días
  • Solicite fácilmente
Our ClientNew Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a global team member, you'll play a vital role in sharing these values with customers worldwide.We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience.What’s your Mission?
  • Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally.
  • Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions.
  • Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media.
  • Product expertise: Develop a deep understanding of our client's products and services.
  • Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.
  • Brand advocacy: Embody our company values and act as a brand ambassador in all interactions.
Requirements
  • Advanced English Proficiency: Excellent written and spoken English communication.
  • Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service.
  • Empathetic Communication: Ability to handle sensitive calls with empathy and understanding.
  • Strong Administrative Skills: Meticulous attention to detail and strong administrative skills.
  • Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution.
Benefits
  • Start Date: 9th September 2025
  • Hours: 20 hrs per week
  • Work Schedule: Monday to Friday rotative shifts between 22:00 pm to 3:15 am
  • Salary: €9.743 gross per year
  • Night Bonus: 1,90€ per hour
  • Transport Pay: 6,34€ per shift
  • Holidays: 24 calendar days (pro-rata)
  • Work Model: Office-based.
  • Training: 2 weeks of office-based training, Monday to Friday from 3:00 pm to 10:00 pm.
  • Office Location: Barcelona (La Sagrera)
Additional Perks
  • Career Growth: Ongoing training and development.
  • Well-being Support: Confidential counselling and resources.
  • Perks & Discounts: Exclusive offers and rewards.
  • Health Benefits: Discounted health insurance.
  • Skill Development: LinkedIn learning and certifications.

CPM International