We are looking for a motivated Team Leader to guide our Reservation Agents, drive sales and quality performance, and ensure outstanding customer service. You’ll manage and develop your team, optimise resources, and foster a collaborative, high-performing culture.Key ResponsibilitiesLead, coach and develop a team of reservation agents.Deliver sales and service KPIs, ensuring excellent customer experience.Monitor and optimise team performance.Promote teamwork, open communication and continuous improvement.Ensure compliance with company processes, quality standards and health & safety.What We’re Looking ForExperience in team leadership within sales or customer service.Fluency in German and English.Strong leadership, communication and analytical skills.Customer-oriented mindset and problem-solving approach.What We OfferOpportunity to lead and grow a dynamic team.Collaborative and supportive work environment.Training, development and career growth opportunities.Salary range 32 to 35k plus bonusAvis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.BarcelonaBarcelonaSpain
