Connectivity Operations Supervisor

Hotelbeds

  • Mallorca, Baleares
  • Permanente
  • Tiempo completo
  • Hace 6 días
HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.JOB DESCRIPTION:Role of team:The team acts as the middleware between supplier systems and client platforms, ensuring that product data is accurately mapped, technically integrated, and commercially aligned across global sales channels. They are responsible for maintaining the health and performance of connectivity solutions, supporting onboarding, and resolving integration issues.The roleLead and develop the Connectivity team to deliver seamless supplier product integrations into client channels by providing strategic direction, technical oversight, and operational support. Ensure the reliability and performance of connections through proactive monitoring and hands-on intervention when required.Accountabilities:
  • Lead and develop a team of connectivity specialists to deliver supplier product integrations and client onboarding, ensuring alignment with strategic goals.
  • Oversee and optimise supplier product data setup and maintenance across platforms to ensure accuracy, usability, and commercial viability.
  • Manage and support client integration processes, including mapping, testing, and certification of data exchange, ensuring timely and effective delivery
  • Monitor and maintain technical connections between supplier and client systems, proactively identifying and resolving issues to ensure performance and reliability.
  • Drive automation and process improvements to enhance operational efficiency and reduce manual workload across connectivity operations.
  • Collaborate with internal and external stakeholders to deliver tailored reporting and invoicing solutions based on client size and transaction volume.
  • Act as escalation point for helpdesk and integration-related queries, ensuring resolution and stakeholder satisfaction.
  • Define and track KPIs for team performance, integration health, and conversion metrics, using tools like Tableau and Jira.
Skills
  • Strong leadership and coaching capabilities
  • Technical fluency in OTA/XML, Salesforce, Jira, Confluence, Tableau
  • Excellent communication and stakeholder management
  • Commercial awareness and channel management understanding
  • Analytical and problem-solving skills
Experience
  • Minimum 3 years in a managerial role in integrations, connectivity, or channel management
  • Experience in travel or SaaS technology sectors
  • Proven success in project delivery and team development
Qualifications
  • Bachelor’s or Master’s degree in Business, Technology, or related field preferred
  • Preferred background in travel industry or SaaS environments preferred
Key Challenges
  • Balancing strategic oversight with hands-on technical involvement
  • Managing diverse client expectations and integration complexities
  • Ensuring consistent performance across multiple platforms and geographies
  • Driving automation while maintaining flexibility for custom client needs
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.As well as an attractive benefits package you will be able to work:Within an innovative, engaging and multicultural environment.Have the opportunity to build strong and lasting business relationships and friendships from around the world.Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

Hotelbeds