Supervisor/a Recepción Hotel - Soho House Barcelona
- Barcelona
- Permanente
- Tiempo completo
- Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly.
- Answer high volume of calls for restaurant, general enquiries, messages for members, reservations.
- Building and maintaining positive relationships with members and guests, ensuring you are always approachable and helpful.
- Creating a fun and positive atmosphere whilst maintaining professionalism.
- Supporting, directing and problem solving in real time to ensure any member or guest related concerns or complaints are resolved straight away.
- Showcasing brand knowledge across all our Houses, amenities, pricing, events etc.
- Managing guest lists and bookings across the House.
- Assisting guests by checking/ retrieving coats and/ or items they left.
- Cleaning, sanitising and maintaining an organised working environment, ensuring all hygiene and safety standards are met.
- Wearing the correct dress code and maintaining the highest level of grooming standards for you and your team.
- Lead daily team briefings in preparation for shift.
- Supervising, guiding and training others as needed.
- Attending Soho Learn trainings and events to enhance skills, knowledge and passion and arranging for your team.
- Following all company policies and procedures in relation to code of conduct, health & safety, security and confidentiality.
- Supporting the wider team across the House as needed on an ad-hoc basis.
- Developing and maintaining positive, productive and professional relationships with the team, treating everyone with kindness and respect.
- Maintain a clean, sanitary and safe environment: reception area, desk, cloakroom.
- Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away.
- Communicate and red flag any feedback to the management team.
- Team meal whilst on shift prepared by our chefs
- Soho Friends Membership
- 50% Team discount on Food & Drink, 7 days a week
- Team Room Rates; Any Bedroom, Any House, $100 a night
- Birthday Day Off
- Discount on Cowshed products and Soho Home (up to 50%)
- Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more.