Account Manager French Market

• Build, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans.
• Manage your own customer's portfolio, keep its information updated on a daily basis and build tracking reports of the status of the accounts.
• Accompany our client from the signature of the contract and Guarantee a top quality onboarding, implementation and training process.
• Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized sales plan.
• Provide after-sales support, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.
• Ensure prompt and accurate answers to all clients’ queries offering personalized feedback.
• Promote and explain new products/services and functionalities to existing customers.
• You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.
• You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.

• French expert speaker & professional in English
• Previous Customer oriented experience; other Sales,Customer Satisfaction, and similar experiences are highly valued!
• You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!
• Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side!)
• Committed, organized, proactive problem solver and you love helping people.
• Strong organizational skills with extensive use of CRM tools and portfolio management.
• Decisive and fearless to pick up the phone and support our clients.
• Ready to work in a fast-paced, less corporate, startup environment.
• Eager to take ownership of the company and share improvement points (we have a culture of change!)

• High growth, multicultural and friendly environment
• Save expenses with Cobee and get your salary in advance with Payflow
• TaxDown to simplify your taxes and maximize your savings!
• Healthy life with Gympass ♀ and Alan as private health insurance
• Language classes with Yolk Academy
• Syra discounts, Nora & Apeteat lunch
• Breakfast in the office, organic fruit and free caffeine and theine☕
• Flexible schedules ⏰, pet Friendly and no dress code!

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Factorial