Sales Support Specialist French & English
Axalta
- Asturias
- Permanente
- Tiempo completo
- Develops and maintains in-depth knowledge of assigned tasks : key administrative duties as well as research, data analysis, and accounting functions. Filters out important market and customer information and distributes this in the organization using CRM system (Salesforce.com).
- Interacts with broader network of internal Axalta Partners to ensure that the customers’ requirements are understood and commitments are met.
- Drives adoption of digital at our customers and supports / reports in case of issues.
- Responsible for inquiry process, including offer management, price calculations and management.
- Performs standard Customer and Price Master Data Maintenance activities following defined procedures and guidelines in SAP as well as in salesforce.com CRM system
- Has understanding of cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments and other debits/credits.
- Set up ,handling and reconciliation of rebates and commissions.
- Performs quality control checks and takes subsequent corrective actions.
- Follows desk procedures/policies in compliance with SOX, ISO, and other requirements. Executes where defined controls or maintains documents needed for evidence.
- Performs active follow-up on sales versus forecast. Interacts with the customer to get a better understanding of variations.
- Supports Sales by providing detailed input/reports on sales volumes by account
- Bachelor’s degree in Finance, Accounting, Business Administration, or related fields.
- Minimum of 2-3 years in a Sales Support or Customer Service role
- Superior problem-solving and analytical skills
- Excellent communication skills & excellent interpersonal skills are a must
- Experience working in an international environment
- Strong Microsoft Office skills, strong knowledge of SAP and/or Salesforce
- Focused, organized, results-oriented, decision maker and self-motivated individual
- Language Skills: Fluent English & French or other languages are valuable.
- Highly focused on Customer Satisfaction