Application Support Analyst

OMNIACCESS

  • Islas Baleares
  • Permanente
  • Tiempo completo
  • Hace 2 meses
Company descriptionOmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.Description of functionsWe are seeking a detail-oriented and customer-focused Application Support Analyst to provide technical and functional support for our business-critical applications. You will act as a key liaison between end-users, developers, and system administrators, ensuring smooth operation, issue resolution, and continuous improvement of software systems.Key Responsibilities:
  • Provide first- and second-line support for enterprise applications, ensuring incidents and service requests are logged, investigated, and resolved in a timely manner.
  • Monitor application performance and proactively identify and resolve issues.
  • Troubleshoot functional and technical problems with applications and escalate complex issues to development or third-party vendors.
  • Perform routine maintenance tasks such as patching, upgrades, and configuration changes.
  • Document incidents, solutions, user guides, and support procedures.
  • Collaborate with business units to gather requirements and support application changes or enhancements.
  • Participate in system testing, release management, and deployment activities.
  • Ensure compliance with service level agreements (SLAs) and ITIL processes.
  • Assist in user access control and security management for supported applications.
  • Provide training or guidance to end users as needed.
Required Qualifications & Skills:
  • Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
  • 2+ years of experience in an application support or similar IT support role.
  • Solid understanding of enterprise applications (e.g., ERP, CRM, HRIS, financial systems).
  • Strong troubleshooting and analytical skills.
  • Proficiency in SQL for querying databases and analyzing data issues.
  • Familiarity with ITSM tools (e.g., ServiceNow, Jira, BMC Remedy).
  • Experience with Windows environments.
  • Basic knowledge of scripting or automation (PowerShell, Python, or shell scripting).
Preferred Qualifications:
  • Experience supporting SaaS or cloud-based applications.
  • Knowledge of software development lifecycle (SDLC) and Agile methodologies.
  • Exposure to APIs, data integration, or middleware tools.
  • ITIL Foundation Certification.
Soft Skills:
  • Strong communication and interpersonal skills.
  • Ability to manage time effectively and work under pressure.
  • Customer service orientation with a proactive approach to problem-solving.
  • Team player with the ability to collaborate across departments.
We offer:
  • Full-time employment contract.
  • Annual performance bonus based on individual and company achievements.
  • Medical insurance.
  • A dynamic and friendly work environment with a focus on learning and development.
  • A culture that values open communication, innovation, and teamwork.
  • Opportunities for continuous training and professional growth.
  • Work with an international team in a diverse, inclusive environment.
  • Office based in the vibrant Technology Business Park in Palma, Spain.
  • OmniAcess is an equal opportunity employer determined to building a diverse and inclusive workplace.
OmniAcess is an equal opportunity employer determined to building a diverse and inclusive workplace. We are committed to ensuring that all individuals are treated with dignity and respect, and that everyone—regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, religion, disability, or any other legally protected status—has fair and equal access to opportunities for growth, development, and success.

OMNIACCESS