Account Manager Team Lead French Market

• Lead and guide a dedicated team of Account Managers, fostering a culture of fun, well-being, teamwork and respect, with high performance, excellence, and achievement of set targets.
• Regularly monitor team performance metrics, identifying areas for improvement, and implementing tailored strategies to drive your team and the business growth.
• Active participation to develop and implement with your Area and the Talent teams robust recruitment and retention strategies to build the best teams.
• Design, evaluate, analyse and execute innovative strategies and tactics aimed at maximizing customer retention, fostering upselling opportunities, and contributing significantly to overall revenue amplification.
• Drive motivation within the team by providing consistent and constructive feedback, and fostering hands on leadership.
• Collaborate cross-functionally with different departments, leveraging your insights and team's experiences to enhance product development, customer experience, and sales strategies.

• French expert speaker and fluent in English, Spanish is a plus! We are international!
• Proven experience Managing Customer oriented teams; ideally in Customer Experience team, with a track record of driving customer retention and upselling. Other Sales,Customer Satisfaction, and similar experiences are highly valued!
• Tech Savvy! Passion for technology, the digital world and innovation is a must!
• Strong analytical skills and a problem-solving mindset, data insights to drive informed decisions is key.
• You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away!
• Ready to work in a fast-paced, less corporate, startup environment.
• Eager to take ownership of the company and share improvement points (we have a culture of change!)

• Competitive yearly base salary (35,000€+ yearly)
• Monthly variable salary based on key performance indicators on retention and expansion (7000€+ yearly, with the possibility of achieving up to 200%).
• Additional monthly share of your team’s new products' achievements (currently averaging c.2,000€ monthly)

• High growth, multicultural and friendly environment
• Save expenses with Cobee and get your salary in advance with Payflow
• Healthy life with Gympass ♀ and Alan as private health insurance
• Language classes with Yolk Academy
• Syra discounts, Nora & Apeteat lunch
• Breakfast in the office, organic fruit and free caffeine and theine☕
• Flexible schedules ⏰, pet Friendly and no dress code!

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Factorial