Solutions Consultant - Digital - 9 months

• You help manage relationships with manager level internal/external users/partners/clients and deliver excellent user or partner care to achieve project goals.
• You are a contributor in troubleshooting for solutions, repeatable solution development, pre- and/or post-sales consulting, and solution strategy, scoping, and development.
• You possess a working knowledge of product deployment, systems integration, and our technologies and processes.

• Manage project planning, status reporting, time-line estimation, issue tracking, meeting facilitation, and project documentation.
• Propose next steps and roadblock solutions and anticipate questions and challenges.
• Support updating of existing solution content or create repeatable content (e.g., best practices recommendations, tutorials, blog articles) and ensure effective documentation of repeatable solutions.
• Contribute to delivery of business efficiency plans (BEP), recognises current inefficiencies and proposes options.
• Support defining of long-term solution strategies in collaboration with cross-functional teams and influence the direction and priority of technical product features and/or the solution with minimal guidance.
• Execute solutions, with occasional support from peers/community, based on user/partner/client business objectives and technical requirements that have been previously defined, developed, and approved.
• Help identify trends of solution issues across users/partners/clients and collaborate with internal teams (e.g., engineering) to mitigate risks in the future with some guidance.
• Contribute to developing initiatives and practices to improve solution delivery, develop new delivery work-flows, and drive solution innovation with some guidance.
• Help leverage, customise, or develop technical or nontechnical solutions based on defined user/partner/client business objectives that are compliant with legal, with minimal guidance.
• Support discussions with internal teams and users/partners/clients to define solution constraints and scope with minimal guidance.
• Help articulate the value of solutions through design sessions with the user/partner/client with minimal guidance.
• Support architecture design and/or feature requests with product teams for solution development.
• Help generate partner insights and participate in business reviews with partners to formulate partner strategies, with minimal guidance.
• Help provide reactive consultation to partners to identify new business opportunities.
• Contribute to the execution of partner strategies to adopt our technologies.
• Support assessment and identification of gaps and issues in current products based on user feedback or metrics analysis and quantify impact of solving/the consequences of leaving issues unsolved.
• Support communication of product gaps and issues to internal teams (e.g., Product Management, Business Development, Engineering).
• Support solving gaps and issues by contribution that can take the form of developing, validating, and documenting new features/solutions for internal or external products.
• Support collaboration with manager-level stakeholders to troubleshoot or develop the most optimal solutions and enhance offerings.
• Support coaching internal and external teams on new solutions/systems, user/partner/client ecosystem, and industry landscape.
• Address escalations to and from stakeholders.
• Help to build and maintain strategic relationships with key stakeholders in user/partner/client/internal organisations to deliver or manage quality solutions and services with minimal guidance.
• Contribute to advising on best practices to optimise internal stakeholder/client use of technology to support their business processes with minimal guidance.
• Help enhance relationships and seek out new opportunities through consultation and engagement with minimal guidance.

• Operations management
• Domain specific knowledge
• Opportunity and pipeline management
• Customer conversations
• Industry knowledge
• Situational leadership
• Systems Thinking (Knowledge)
• Technical acumen
• Stakeholder management
• Project management
• Consultative skills
• Problem-solving

Michael Page