Teamlead with Dutch
- Valencia
- Permanente
- Tiempo completo
🕒 Employment Type: Full-time
🏢 Industry: Outsourcing / BPO
🗣 Languages: Dutch (C2) + English (B2)
💶 Compensation: Excellent salary + benefits✨ Your role will include:👥 Leading and mentoring a team of 30 professionals, ensuring top-level performance
📊 Managing KPIs, SLAs, and customer satisfaction targets
🗣 Providing coaching, feedback, and improvement plans
📈 Presenting performance insights to senior management
🎯 Promoting continuous learning and career development
🤝 Building strong relationships with internal teams and partners✅ What you'll need:
🇳🇱 Native-level Dutch & fluent English (B2+)
📅 1+ year leading customer support/service teams of similar size
📊 Proven track record managing KPIs & SLAs
💡 Strong leadership, communication, and problem-solving skills
⚡ Proactive, analytical, and adaptable in fast-paced environments
💻 Familiarity with customer service tools and platforms (a plus)💎 What's on offer:
💼 Excellent salary package based on experience
🩺 Health insurance
🥗 Free lunch
🗣 Spanish lessons
💪 Bootcamp sessions twice a week
🍹 Friday drinks
🌟 A positive, creative, and supportive work environment📩 Apply now and take your leadership career to the next level in vibrant Valencia!#DutchJobs #ValenciaJobs #TeamLeader #BPOJobs #CustomerServiceJobs #WorkAbroad #RelocationOpportunity