Travel Agent - Amadeus Specialist
- Barcelona
- Permanente
- Tiempo completo
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.What do we do?As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.Be a part of a team where you will:
- Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process)
- Manage, escalate and follow-up of GDS issues and cases;
- Dealing with negotiated rates and advanced refunds in GDS;
- Working directly with our land suppliers for a pre & post-bookings requested;
- Fluent communication in English (additional language like French/Spanish are considered),
- Strong knowledge of Amadeus Flights / GDS,
- Proven experience dealing with negotiate fares and commissions in GDS,
- Ability to plan, multi-task and manage time effectively.
- High flexibility and schedule adaptation: you will work in rotating schedules, including evenings, weekends, and holidays.
- A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
- Proven record in fast-growing environments
- Adaptability, problem-solving and fast-learning attitude
- Competitive compensation package in line with job responsibilities and experience.
- Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
- Hybrid work model: Offices in Barcelona city.
- Permanent contract from the start.
- Travel packages at reduced prices!
- Referral bonus, if you bring people as talented as you.
- Unlimited coffee, team lunches, English lesson, bi-anual company parties.
- And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!