Customer Care Specialist (DACH Market)
- Barcelona
- Permanente
- Tiempo completo
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world's favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.We're part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you're passionate about food, technology, and making a real impact, your seat at the table is ready.👉What you will do:
- Answer incoming requests via phone, email and chat
- Assist our customers on questions about our electronic reservation book, our website or app
- Put yourself in the customer's shoes and provide the most suitable answer or solution according to their specific needs
- Based in Barcelona
- Native level of German and fluent in English. Speaking more languages are always welcome!
- An open minded person with a high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment