Complaint Handling Specialist Createch (f/m/d)
Straumann Group
- Mendaro, Guipúzcoa
- Autónomo
- Tiempo completo
- Check received complaints for completeness and accuracy.
- Receive complaints from around the world, sort, and ship products/documents to the correct manufacturer.
- Process the complaint within the given deadline.
- Perform data entry in CRM to accurately track complaints and ensure they are addressed in a timely manner.
- Maintain high levels of attention to detail and organization throughout the complaint-handling process.
- Archive complaints appropriately for future reference and auditing.
- Timely escalate any issues or concerns that arise to ensure swift resolution and continuous process improvement.
- Ensure that all relevant information, including submitted products, is scanned or photographed into the database for examination and processing by HQ.
- Respond immediately to the requests of the HQ, ensuring prompt communication and action on urgent issues.
- Conduct additional assessments as required by HQ, which may include fit tests, acquiring additional images, and other diagnostic activities to support thorough investigation and resolution.
- Manage and oversee the work of students or support staff in conducting scanning and other simple administrative tasks, ensuring quality and efficiency.
- Train and guide students or support staff in their roles, promoting adherence to compliance standards and procedures.
- Excellent prioritization skills, with the ability to manage multiple tasks efficiently and effectively.
- Strong attention to detail, ensuring all aspects of complaint-handling steps are addressed with accuracy and thoroughness.
- A compliance mindset, and a commitment to company policies, procedures
- Comfortable working under a manager who is based in another country, with the ability to maintain clear and effective remote communication.
- Ability to work independently with minimal supervision, as well as part of a team
- Technical background
- English (spoken and written), Portugese is advantageous
- Very good MS office knowledge (Word, Excel, Outlook, etc.)
- Experience with SAP ERP and CRM is a plus
- Dental or dental technicial background is a plus
- Knowledge / experience in regulated industry advantageous