About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.About the RoleWe are looking for a passionate and service-driven Assistant Front Office Manager to support the daily operations of the Front Desk and Guest Services team. In this role, you will work closely with the Front Office Manager to ensure a smooth and efficient guest experience, uphold high service standards, and assist in leading a motivated and professional team. This is a hands-on leadership role ideal for someone ready to grow in Rooms Division management within a luxury hotel environment.What You Will DoAssist the Front Office Manager in daily operations, ensuring seamless check-in/check-out experiences and guest satisfactionLead by example, providing support, coaching, and guidance to Front Desk and Guest Services team membersHelp manage staff scheduling, attendance, and daily task delegationHandle guest feedback and resolve any issues in a prompt, professional, and courteous mannerEnsure front office procedures comply with hotel standards and policiesCoordinate with other departments to ensure guest requests are fulfilled efficientlyMaintain a visible presence at the front desk during peak times and engage with guests, including VIPs, long-stay guests, and returning visitorsSupport in cost control efforts and inventory managementAssist in training and onboarding of new front office staffWhat You BringPrevious experience in a front office supervisory or assistant manager role, ideally in a luxury or 5-star hotelStrong leadership and communication skills with a focus on service excellenceHigh attention to detail and a proactive approach to problem-solvingFlexible, positive attitude and ability to remain calm under pressureFluency in Spanish and English (written and spoken)Solid understanding of front office systems (e.g., PMS) and general hotel operationsAbility to work rotating and consecutive shifts, including weekends and holidaysWork Experience: Minimum 2 years in a similar role Education: Technical or professional degree in Hospitality or related field Languages: Spanish and English – high proficiency requiredWhat We OfferCompetitive salary and comprehensive benefits packageCareer development and training opportunitiesComplimentary stays at other Four Seasons Hotels and ResortsComplimentary meals and uniform dry cleaningDiscounts at hotel restaurants and on local servicesSubsidized accommodation and transportation (if applicable)Schedule & HoursSeasonal contractFull-time, 40 hours per weekRotating shifts, including mornings, evenings, weekends, and holidays
