Technical Account Manager
Orange
- Madrid
- Permanente
- Tiempo completo
- Technical expertise of Viaccess Orca products including:
- Session manager
- TV Console
- Analytics
- Related plugins delivered by Viaccess Orca
- Support Orange Spain with integration related aspects from Ecosystem
- Technical management on Viaccess Orca products including:
- Root cause analysis
- Escalation to Viaccess Orca experts such as DBA, R&D, Products etc.
- Regular issues / ticket follow-up:
- Customer Follow-up
- Prepare and provide training or technical presentation to customer on Viaccess Orca products and services
- Share and propose recommendations to improve the service related to Viaccess Orca components and its integrations.
- Participation on regular meeting with customer (weekly, Daily etc.) and also together with other vendors led by Orange Spain to support Orange Spain managing the activity smoothly
- Provide Monitoring reports “health check” reports on regular basis.
- Ability to learn and work with new technologies
- Knowledgable in cloud-native technologies (kubernetes) and microservices deployment
- Knowledgable in Linux, Web technologies, application servers, databases and networks
- Capacity to manage complex analysis on an E2E service
- Keen analytical mind and you are a force for proposal
- Incident management skills
- Good communication and customer orientation skills