Implementation Manager

• Manage the Global Implementation Team

• Lead the day-to-day operations of the implementation team ensuring process alignment, appropriate resource allocation and team training needs with attention to quality standards, priorities, and overall goals.
• Follow up with assigned resources formally (e.g., status meetings, etc.) and manage the team's productivity, project timelines, and deliverables.
• Acts as an internal point of escalation for team and project issues.
• Monitor development related to Implementation Consultants job skills and personal behavior; identifies team members' areas of strength and developmental needs; recommends training opportunities for others; assists in providing developmental suggestions to employees that align with their goals.
• Creation or consolidation of project team weekly project status reports, Executive &/or client Presentations.

• Deliver implementation services for complex projects

• Manage implementation phases for complex projects within multiple geographies.
• Lead the end-to-end implementation process for new clients, including requirements gathering, configuration, testing, training, and go-live support.
• Responsible for ensuring the successful delivery of the end solution and all customer business requirements have been successfully achieved.
• Balance multiple projects and deployment schedules to meet stakeholder goals and expectations.
• Provide internal weekly status reports to project stakeholders regarding project accomplishments, plans for the upcoming week, and issues requiring management and stakeholder attention to ensure all parties are well informed.
• Process Improvement

• Provide leadership and out of the box thinking to refine current processes to improve service delivery to customers at scale.
• Identify opportunities to streamline processes, introduce automation and minimize manual configuration.
• Partner with Sales, Customer Success and PMO to communicate ROI throughout the customer lifecycle.
• Create and maintain project documentation to support further development and training of the team.

• Provide leadership oversight to Global Implementation Team and manage independently multiple onboarding projects at the same time.
• Independently conduct standard analyses to identify problems in methods, processes, or workflow; interpret results of analyses; recommend solutions to address identified requirements, problems, or inefficiencies.
• Integrate a broad knowledge of logistics and supply chains within customer organizations (e.g., product flows, information flows, and finance flows) to solve complex customer problems and develop strategies for accounts that will improve time to market of products, lower costs and maximize profitability.
• Define business requirements for projects and/or processes; develops and validates components of routine projects, programs, or processes; ensures components meet design specifications; identifies root causes of typical development problems; pilot tests prototypes.

• Bachelor’s degree with an emphasis in Business, Operations, Supply Chain Management, Management Information Systems, Computer Science or Project Management preferred.
• Strong business acumen and ability to provide team coaching in matrix organization.
• Experienced in leading matrix project/program cross-functional teams in communications processes to drive a proactive accountable service to assigned customer.
• 2-3 years of experience directly related to software implementation and/or consulting services.
• Requires minimal supervision from a more senior manager; accepts considerable responsibility for project success; effective ability to assist others in the completion of assignments through knowledge sharing.
• Proactive approach to managing customer projects and overall business strategies.
• Strength in communication at all levels of the corporate hierarchy .
• Working in a customer-focused consultative role.
• Business process analysis and problem resolution.
• Self-motivated and results-oriented, self-starter who can identify issues and problem-solve as required.
• Ability to work in a highly demanding, high intensity environment.
• Detail oriented, committed to deadlines and have solid verbal and written communication skills.
• Understand or capable of understanding database and application configuration concepts.
• Eager to learn, adapt and perfect your work.
• Ability to travel up to 25% on an annual basis, both domestically and internationally.

• Proven track record of ability to execute customer program portfolio of projects and services (scalable high-performance enterprise software).
• Experience in After-Market Services / Logistics / Supply Chain industry desirable.
• Strong object-oriented analysis and design skills.

• Work in a young, dynamic, and multicultural team
• Permanent work contract
• Flexible working hours
• Competitive salary
• Opportunities for growth in an international company
• Private medical insurance
• Flexible benefits
• Gym access
• Quarterly team building events

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