Front Office Agent
- Cádiz
- Permanente
- Tiempo completo
- Greet and welcome guests with warmth and professionalism using the Guest’s name whenever possible.
- Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner.
- Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.
- Manage reservations, ensuring accurate check-in and check-out procedures.
- Provide detailed information about hotel amenities and services.
- Handle guest inquiries and resolve any issues promptly.
- Promote and upsell hotel services, packages, and loyalty programs.
- Maintains a perpetual presence on the Reception Desk throughout the hours of the shift.
- Coordinate with other departments to ensure seamless guest experiences.
- Maintain the reception area, ensuring it is clean and organized.
- Handle billing and payment processes accurately.
- Assist with special requests and arrangements for guests.
- Ensure guest privacy and confidentiality at all times.
- Conduct regular training and meetings with the reception team.
- Monitor and manage office supplies and equipment.
- Address any maintenance or repair needs promptly.
- Maintain a positive and professional demeanor at all times.
- Ensure compliance with hotel policies and procedures.
- Strong communication skills, both verbal and written.
- Dynamic can-do attitude.
- Strong analytical skills and attention to detail.
- Presents a professional and polished appearance.
- Effectively deal with guests and other team members.
- Possessing the trait of being organized and capable of multi-tasking.
- Ability to complete work within given deadlines.
- Maintain confidentiality of proprietary information and protect company assets.
- Available to work on shifts, including weekends.
- Post-secondary education in Hospitality or equivalent is a plus.
- Strong team player.
- Highly organized, results-oriented, and able to work well under pressure.
- Creative and Driven: Possess a creative mindset with a desire to learn and grow.
- Tech-Savvy: Proficient in Microsoft Windows applications and Opera PMS.
- Competitive Salary and Benefits
- Discounted hotel rooms and food and beverage rates to employees at our sister properties around the globe.
- We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
- Opportunity to develop your talent and grow within your property and across the world!