Spanish Speaking Streaming Platform Support Representative
Patrique Mercier Recruitment By Nellie
- España
- 16.000-20.000 € al año
- Permanente
- Tiempo completo
- Provide outstanding support to Spanish-speaking users via email, live chat, and phone, addressing their inquiries about the streaming service.
- Troubleshoot and resolve a variety of technical issues regarding account setup, streaming quality, and content availability.
- Offer expert guidance on the features and functionalities of the platform to enhance user experience.
- Document customer interactions and resolutions in the CRM system efficiently.
- Collaborate closely with other teams to communicate user feedback and propose enhancements to the service.
- Keep abreast of platform updates, industry trends, and troubleshooting best practices.
- Cultivate user relationships through follow-ups to ensure satisfaction and address ongoing concerns.
- Fluency in Spanish and English, both verbal and written.
- Previous experience in customer support or technical assistance, ideally in the streaming or entertainment sector.
- Understanding of streaming technologies and user interaction patterns.
- Strong analytical skills paired with effective problem-solving abilities.
- Exceptional communication skills focused on customer satisfaction.
- Knowledge of CRM systems or support ticketing tools is a plus.
- Ability to work independently and effectively in a fast-paced environment.
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...