Manager of Account Management - UK & RoW

• Lead and mentor a team of Account Managers, fostering a culture of accountability, continuous improvement, well-being, collaboration, and excellence.
• Monitor and analyze performance metrics across teams, leveraging data insights to identify trends, forecast challenges, and drive proactive, impactful strategies at the operational and strategic levels.
• Collaborate closely with Area Managers, Talent, Product, and Sales teams to design, implement, and refine recruitment, retention, upselling, and customer satisfaction initiatives.
• Own the development and execution of innovative, data-driven strategies to maximize customer retention, activation, and revenue growth, ensuring alignment with company-wide objectives.
• Act as a key decision-maker, using qualitative and quantitative data to prioritize initiatives and resource allocation across teams.
• Promote leadership development within your direct reports (Team Lead and Account Managers), providing coaching, constructive feedback, and career growth opportunities.
• Drive cross-functional collaboration to integrate customer feedback and market intelligence into product and service improvements.

• Native English speaker and Spanish would be a Plus, we’re international and collaborative.
• Proven experience managing multiple team leaders or managers in a customer-centric, SaaS environment.
• Strong analytical skills with demonstrated ability to interpret complex data, generate insights, and make strategic decisions.
• Solid experience in customer experience, sales, retention, and upselling, ideally within high-growth tech companies.
• Tech-savvy with a passion for innovation and continuous process improvement.
• Exceptional communication and leadership skills, capable of inspiring and influencing multiple layers of teams and stakeholders.
• Comfortable working in a fast-paced, dynamic startup environment with a culture of ownership and change.

• High growth, multicultural and friendly environment
• Save expenses with Cobee and get your salary in advance with Payflow
• Healthy life with Gympass ♀
• Alan as private health insurance
• Language classes with Yolk Academy
• Syra discounts, Nora & Apeteat lunch
• TaxDown to simplify your taxes and maximize your savings
• Breakfast in the office, organic fruit and free caffeine and theine☕
• Flexible schedules ⏰, pet Friendly and no dress code!

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Factorial