It Support Engineer
- El Prat de Llobregat, Barcelona
- Permanente
- Tiempo completo
Using Topdesk as the ITSM tool.
Update procedures and configurations in order to offer the necessary tools to the first line to ensure the stability of the
environment within the agreed service levels.
Help ensuring a continuous service order to guarantee the agreed service levels with focus on the end-users.
Be responsible for technical realizations and take care of the necessary installations and configurations of the hard- and software in order to implement IT infrastructure in a successful way.
Inform, train and guide end-users to ensure that systems are used in the best possible manner and as efficiently as
possible.
By creating and updating FAQ documentation
Stay well informed about the evolutions within the specific field, keep his/her knowledge up-to-date within the context
of new developments in order to strengthen his/her credibility by offering a service that is continuously based on
updated knowledge.position requisitesFormación : Ciclo Formativo Grado SuperiorIdiomas : Inglés: C1Conocimientos : windows, o365Experiencia : 3 añosVery good knowledge of Microsoft Platform Tools
Knowledge of other systems/programs are a plus.
Fluent English, preferred in the local language.
You are well organized and able to analyse an IT problem in a short timeframe
User/Client oriented
You are motivated to help people with IT problems
Good communicator
Capable to understand and accept the impact on the business
Min. Bachelor ICT or similar by experience (
5 years)your benefits- To be part of the IT team of the Center of Expertice.
¿ Stable full-time project with a salary commensurate with the candidate's experience.
¿ Partial subsidy of the corporate canteen for food service (daily menu at a cost of 2,55¿).
¿ Working week of 39 hours and 40 minutes, with flexible hours and intensive working hours on Fridays.
¿ Home Office policy: a maximum of 8 working days per month with a maximum of 2 days per week.
¿ 22 days' holiday + free time off.why with Randstad?Because we have thousands of job offers in our portal.Because we work with the best companies offering you the best jobs.Because we assure you all the legal guarantees in your hiring.Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied.Because we put at your disposal our advanced technology so that you can sign your contracts and access your labor documentation in a single click.Because we always count on you.Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities.Register now and find the job you are looking for!sustainable jobsRandstad's ambition is to be the world's most equitable and specialized talent company. We help talent and organizations unlock their true potential by seeking responsible opportunities that drive long-term economic sustainability, prioritizing the well-being of people and the planet.we are sustainable employmentOur conviction that all talent, regardless of their background, has equal opportunities for success is evident in our processes, in which we promote workplace equity through diverse and inclusive teams.commitment NetZeroWe strengthen our environmental commitment to achieve carbon neutrality by 2050 through the Science Based Targets initiative (SBTi).