Job Purpose:As a part of the Business Process Re-engineering (BPR) team in TD SYNNEX in Europe, you will play a crucial role in optimizing business processes across teams, impacting Central Functions and countries. This position requires a special focus on reducing differences due to countries or vendors’ specifics that are not mandated, by applying best practices and conducting process gap analyses.As a central figure in TD SYNNEX's rapid transformation, you will identify potential process improvements and automation opportunities, setting priorities based on impact, cost, and resource availability in collaboration with the area manager. This involves performing process analyses through user interviews, brainstorming sessions, and the use of process mining solutions. Furthermore, you will be responsible for designing core and multi-stream processes to increase efficiency, considering the IT/technical landscape, customer requirements, cross-team interactions, and the overall ways of working at TD SYNNEX.Your proactive approach and capability to deliver tangible results will contribute significantly to the company's ongoing efforts to streamline operations and enhance the customer experience.Responsibilities:
Standardize and optimize business processes among TD SYNNEX teams with impact in Central Functions (ex. RiBS) and Countries. Special focus required on reducing countries/vendors differences where not strictly required by applying best practices and performing processes gap analysis.
Identify potential process improvements and automations opportunities, and define priorities based on impact, cost and resources availability, together with area manager. Perform process analysis by interviewing users, facilitating brainstorming sessions and using process mining solutions.
Design core and multi-stream processes in order to increase efficiency and considering IT/technical landscape, customers’ requirements, cross-team interactions and overall ways of working in TD SYNNEX.
Gather feedback from different stakeholders and generate high quality requirements documentation to enable technical teams to develop fit for purpose solutions.
Communicate effectively with stakeholders acting as the key contact person. Take a hands-on approach to implement solutions, follow up on technical developments, ensure proper testing is performed and support during go-live and post go-live.
Create, update, and manage comprehensive process documentation, including workflow diagrams, for user reference and training.
Troubleshooting: support business teams when they are encountering difficulties in their day-to-day work, or unusual IT/process related incidents
Knowledge, Skills and Experience:5 to 8 Years of relevant work experience * Standard methodologies like Lean and 6 Sigma
Able to recognize and attend to important details with accuracy and efficiency.
Able to demonstrate complex problem solving, critical thinking, and decision-making.
Able to interact effectively with high levels of management (managers & above.)
Able to converse and write effectively in English and other local / regional language.
Able to communicate clearly and convey necessary information.
Able to create and conduct formal presentations.
Understand, communicate, and collaborate effectively with people across various identities.
Able to negotiate skillfully and promote/sell ideas persuasively.
Possesses strong organizational and time management skills, driving tasks to completion.
Able to maintain confidentiality of sensitive information.
Able to work independently with minimum supervision.
Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to collaborate and build solid, effective working relationships with others.
Able to effectively multi-task.
Able to adjust readily to change and adapt as needed.
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
Able to use relevant computer systems and applications at an advanced level.
Able to quickly learn/adapt to new systems and technology.
Key SkillsWhat’s In It For You?
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
