Restaurant Manager-Palm Court
Mandarin Oriental
- Madrid
- Permanente
- Tiempo completo
- Direct Palm Court Management Team to achieve departmental goals and total guest satisfaction.
- Provide leadership, direction, and support to all outlet colleagues at any time, particularly during the operation hours
- Handle complaints and take immediate action for rectification
- Conduct monthly departmental meeting
- Observe the competition, current market and international trends, prices with the market and other new ideas
- Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized
- To ensure that the highest quality of standards is met for service, cleanliness, and profitability.
- Job duties included training, supervising and scheduling staff, payroll, implementing new menus and promotions.
- Ensure that promotes and represent the company in every moment.
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
- Experience as Manager in a high-volume restaurant with highest levels of service is preferred.
- Excellent leadership and personnel management skills.
- Ability to understand guest needs and to deliver superior customer service.
- Have good planning skills, recruitment, and interviewing skills for new colleagues.
- Good financial acumen.
- High computer skills including MS Office is preferred.
- Ability to understand effective approaches of communication with different individuals.
- Excellent attention to details and guest service attitude.
- Service-oriented team player with excellent interpersonal skills.
- Good command in Spanish & English, knowledge in other languages is required.