Front Office Manager - Franchise

Hilton

  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 1 día
Job RequirementsAre you passionate about Hospitality world? Do you have a minimum of 3 years or more of experience as a Front Office Manager? At Hilton Barcelona, we are looking for a Front Office Manager to be part of the Rooms Team 👌.Manages Front Office Operations to ensure profitability, control costs and quality standards to ensure total guest satisfaction. Oversees room reservations, front office systems, supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compiles and prepares financial reports, including rate and availability calendar. Interviews, trains, supervises, counsels, schedules and evaluates staff. Provide leadership and guidance to Front Office staff, ensuring consistent quality service is provided.SUPPORTIVE FUNCTIONS:
  • Handles guest relocations as required.
  • Prepares daily forecast of expected arrivals and departures.
  • Prepares weekly summaries of guest satisfaction and quality metrics, including analysis of how guest reviews and internal feedback impact service scores.
  • Compiles a weekly operations digest covering: Occupancy and forecast trends, VIP guest arrivals and special preferences and upcoming events impacting front office operations.
  • Demonstrates a tech-savvy mindset, with a curiosity to learn and adapt to new systems and processes. Expected to gain basic IT knowledge to support daily operational continuity (e.g., troubleshooting systems, understanding hardware basics).
  • Takes an active role in hotel security coordination, including supervision of surveillance systems, incident response protocols, and alignment with departmental procedures.
Your personal and curricular data may be part of our databases to participate in our current and future selection processes and will be kept for a maximum of one year. Your personal data may be communicated to third parties that assist us in the management of applications, such as platform providers, hosting services, as well as in our software and applications that may contain data about you.Work ExperienceWhat are we looking for? 📌
  • University degree (preferably in Hospitality Management or Business Administration) or equivalent work experience.
  • Solid knowledge of the hospitality industry and guest service operations.
  • Proven experience in Front Office operations, team leadership, and handling guest relations.
  • Strong communication skills in both English and Spanish, with a customer-focused mindset.
BenefitsThe offer 📃 :- 30 vacation days- Internal and external development and training opportunities- Staff discounts for overnight stays and gastronomic services worldwide- Parking, laundry & mobile phoneDisclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.

Hilton