Customer Service Specialist
- Sevilla
- Permanente
- Tiempo completo
Do you have a minimum of 5 years of experience in a similar position and are looking for a new challenge?our clientLeading company in the diagnostic sector.your functionsReporting to the Customer Service Manager, Customer Service Specialist is responsible for acting as a liaison between Customers and the company, to ensure excellent service standards, respond efficiently to customer inquiries and build sustainable relationships with internal areas.- Improves customer service experience, creates engaged customers and facilitates organic growth by communicating in a clear and friendly way.
- Provides customers with quality service, providing continuous accurate information about the status of their orders
- Identifies and assess customers¿ needs to achieve satisfaction.
- Takes ownership of customers issues and follows problems through to resolution.
- Follows communication procedures, guidelines and policies.
- Maintains an orderly workflow according to priorities.
- Interfaces with Sales team to review customer needs and to report sales.
- Customer Orders confirmation, invoicing, refunds.
- Interfaces with Planning team to coordinate client orders, forecast and productions lead time.
- Maintains weekly reports on customer inquiries, responses and feedback to develop customer service analytics and trends.
- ERP client database update.position requisitesFormación : LicenciadoIdiomas : Inglés: C1Conocimientos : navision, erpExperiencia : 5 años- Proficiency in English, written and spoken.
- Valuable: Any additional degree higher than that required in the previous section
- Professional experience is required, minimum of 5 years in a similar position
- Software: Fluency in Office Tools (Excel & Word),
- Valuable advanced knowledge in Business Central / Dynamics NAVISIONwhy with Randstad?Because we have thousands of job offers in our portal.Because we work with the best companies offering you the best jobs.Because we assure you all the legal guarantees in your hiring.Because we guarantee a close follow-up after your incorporation, because we want you to be satisfied.Because we put at your disposal our advanced technology so that you can sign your contracts and access your labor documentation in a single click.Because we always count on you.Enroll in this offer, you will be part of the Randstad candidate database for future employment opportunities.Register now and find the job you are looking for!sustainable jobsRandstad's ambition is to be the world's most equitable and specialized talent company. We help talent and organizations unlock their true potential by seeking responsible opportunities that drive long-term economic sustainability, prioritizing the well-being of people and the planet.we are sustainable employmentOur conviction that all talent, regardless of their background, has equal opportunities for success is evident in our processes, in which we promote workplace equity through diverse and inclusive teams.commitment NetZeroWe strengthen our environmental commitment to achieve carbon neutrality by 2050 through the Science Based Targets initiative (SBTi).