Retail Store Performance Specialist /Sr Specialist Amplifon GAES
Amplifon
- Barcelona
- Permanente
- Tiempo completo
- Analyses store performance data, including sales metrics, customer feedback, and operational KPIs.
- Use statistical methods and analytical tools to extract actionable insights.
- Collaborate with the Store Excellence team to implement strategies for enhancing customer satisfaction.
- Work with the inventory management team to analyse stock levels, identify trends, and recommend improvements to minimize stockouts and overstocks.
- Collaborate with the training team to refine and enhance training initiatives.
- Assess the impact of training programs on employee performance and customer satisfaction.
- Evaluate store operational processes and workflows to identify opportunities for streamlining operations and improving overall efficiency.
- Provide recommendations for maintaining consistency and quality across all stores.
- Create and maintain reporting tools and dashboards that provide key performance indicators to store managers and leadership.
- Collaborate with cross-functional teams, including BI, marketing, and store operations, to gather data and insights for comprehensive analysis.
- 3 to 5 years of experience in data analysis and reporting, proven ability to identify problems, analyse root causes, present findings and recommendations effectively. Previous experience in retail analysis or store management is a plus.
- Bachelor's degree in mathematics or statistics, analytics, or a related field.
- Proficient in data analysis and interpretation using tools like Excel, SQL, or BI platforms.
- High attention to detail, ensuring accuracy in data analysis and reporting.
- Ability to work collaboratively with cross-functional teams and build strong working relationships.
- Excellent written and verbal communication skills, both in Spanish and English
- Ability to adapt to a dynamic retail environment and respond to changing business needs.