CYBER SECURITY SERVICE MANAGER

• Actively manage and monitor outsourced services and support to ensure service quality and efficiency, and achievement of service delivery objectives and deadlines.
• Monitor and maintain controls/KPIs to ensure outsourced security services meet contractual commitments/SLAs, validate SLA reports, ensure proper visibility on the SLA reporting to interested parties and escalate deviations to the service delivery lead
• Prepare and deliver service reports for management
• Ensure that that the improvement plans are implemented according to JTI expectations and in alignment with JTI roadmaps
• Ensure all service processes including incident, change and problem management are executed following stipulated ITIL and agile best practices
• Support the Cyber Security Delivery Manager in ensuring the timely delivery of the outsourced security services, as per JTI quality standards, and in fulfilment of agreed-upon commitments, contractual obligations and service level agreement.
• Strive for maximum effectiveness of all activities, minimize efforts and budget, maximize automation, challenge processes, and drive improvements
• Maintain and ensure good relationships between JTI cyber security teams and the service provider
• Manage and resolve service tasks effectively and efficiently, and within the agreed timelines
• Drive service provider to continuously meet and exceed JTI's expectations, and constantly aim to improve quality and efficiency of outsourced services delivery
• Manage and maintain a good relationship and collaboration with JTI Cyber Security vendors.
• Address any concerns from service provider´s side and ensure these are being handled and resolved
• Support and work together with the service provider to continuously enhance the maturity of the outsourced services

• University degree in Computer Engineering, Information Systems, or related field or relevant experience
• 2+ years of experience in Information Technology, with particular focus on Service Management and governance, Cyber Security
• Experience in cyber security service management and support in a global environment
• Excellent reporting skills
• Strong communication and presentation skills
• Coordination, organizational and meeting facilitation skills
• IT Service Process management and Standard/Procedures literacy
• Having previous experience within Project Management would be highly beneficial
• IT best practices knowledge - ITIL Certificate would be a huge asset

Japan Tobacco International