GTS Service Desk Analyst with English - PageGroup SSC

Barcelona
25.000-26.000 € al año
Permanente
Tiempo completo

Hace 1 mes
Solicite fácilmente

The Global Technology Support team is the first and single point of contact for all customers using IT Services delivered by Business Technology. Its aim is to provide support to customers, ensuring that expectations are met or exceeded in accordance with the demands of the business and through end-to-end support.

Global Technology support competencies:

Collaborate with Management and take strong ownership on tasks & projects committed

Proactively identify gaps and propose continuous improvement

Optimize manual tasks wherever possible

Take initiative by proposing improvements, workarounds and solutions

Freely engage other IT teams and proactively deal with second level and stakeholders when needed

Take proactive actions to build team credibility and customer satisfaction

Ability to handle demanding customers and communicate at all levels including Executive Board Level

Ability to prioritize workload effectively while ensuring quality results and keep track of progress

Be cross-trained and up to date within the same region projects, processes and backlog

Ensure (phone and chat) availability and coverage within working hours and willing to extend the working

hours during peak times and exceptionally busy periods or major issues when needed.

Independently maintain a profound knowledge of our full Global scope

Great opportunity to boost your career in IT ServicesInternational Company SSC in Barcelona

Fluent in English and preferably another language

Ideally educated to degree level in IT and/or computing technologies

At least 2 years' experience working within a technical Help Desk environment

Focused and results oriented

Experience with ticketing tools

Customer focused and committed to improving all aspects of the customer experience

Build and drive positive working relationships at all levels

Technical and customer support experience in a Pan European or Global company is desirable

ITIL Foundation Certification (preferred)

Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 10 and 11, Office 365, Azure AD, Multi-Factor Authentication and security protocols.

PSTN / VOIP and mobile telephone.

Desirable skills in SCCM & Intune

Be dynamic and flexible to adapt and contribute on the rest of the GTS team's backlog * Ability to travel internationally as required by the Business

Excellent verbal and written communication skills in English with a keen interest in working in a culturally diversified fast-paced environment

Understanding of Service Management - in particular, request fulfilment, problem and incident management * A flexible approach and be able to multitask

Self-driven and ability to work independently

Excellent problem-solving skills and analytical thinking

Excellent time management

Demonstrate the ability to handle demanding customers in a pressurized environment

Strong customer service, analytical, research, interpersonal and problem-solving skills required

Strong initiative and ownership on tasks committed and proactive in moving things forward by overcoming obstacles in autonomy

Are you looking for a place to grow your career that will inspire and challenge you? Then the PageGroup, serving Michael Page, Page Personnel, Page Executive and Page Outsourcing, is the place for you.At the heart of our business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we change lives for people through creating opportunity to reach potential.

Grow your career in a multinational environment (+40 nationalities in the SSC)
Competitive compensation and benefits package in Barcelona, various well-being activity options

Page Personnel