Customer Success Manager, Digital Success
- Madrid
- Permanente
- Tiempo completo
- Maintain consistent digital interactions with customers, providing support and assistance as needed.
- Utilize software tools to keep customer records up-to-date and facilitate efficient communication.
- Develop and execute customer engagement plans with the intent to retain and generate additional expansion opportunities.
- Create a customer deployment toolkit and other resources that customers may require to aid their success.
- Implement automation and streamline tasks to improve efficiency and customer satisfaction.
- Design and launch processes, workflows, and automation that drive internal efficiencies, level up the effectiveness of our Success team, and deliver greater value to our customers.
- Collaborate with cross-functional teams to improve processes and meet renewal and upsell targets.
- Experience with collaborating with Partners and how to support the success of the Customers they may be managing.
- Analyze customer data, such as satisfaction, usage, and other feedback, to identify trends and provide recommendations on improving the customer experience.
- Implement our digital strategy to consistently achieve measurable results, which will be utilized by our customer-facing teams, and empower all CSMs to efficiently handle their customer portfolios.
- Perform day-to-day management and maintenance of digital tools and consistently promote and assist with the implementation of process improvement.
- Collaborate with the Customer Success leadership to refine customer journey mapping, enhance engagement strategies, and optimize automation processes.
- 2+ years of customer success management experience, with at least 1 year in digital or tech touch roles.
- Proficient in using spreadsheet tools and Salesforce.
- Familiarity with marketing, business intelligence, and other technology tools.
- Strong multitasking abilities in a fast-paced environment.
- Self-motivated learner with technical orientation and the ability to quickly learn new concepts.
- Excellent written and verbal communication skills.
- Independent learner with the ability to adapt and understand concepts with agility.
- Strong problem-solving and critical-thinking skills.
- Ability to prioritize tasks and manage time effectively.
- English plus fluency in one or more European Languages such as French/German/Italian/Spanish
Join a company that believes in the added value of diversity, inclusion, and belonging. We foster a working environment in which all people are respected and valued, for all aspects which make them unique. We hire you for who you are, and we want you to bring your true self to work every day!Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested. Your personal data may also be processed for the fulfillment of the obligations provided for by law. Your data will in any case be deleted without unjustified delay once the aforementioned legal obligations have been fulfilled. Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679. At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes.For further question, please refer to our Privacy Policy atPowered by JazzHR