Job Description:OverviewWELCOME TO SITAis the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.ABOUT THE ROLE & TEAMAs the Lead Instructional Designer, you will set the strategic vision for training design across the Baggage Management Portfolio. You will mentor a team of instructional designers, ensure consistency in instructional standards, and align training strategy with productization and go-to-market plans. You’ll play a key role in shaping the future of learning at SITA—ensuring our internal teams, partners, and customers receive best-in-class training.In addition to your instructional leadership, you will take on a team-level leadership role, acting as a key point of contact for internal team matters. You will support the coordination of team priorities, foster a collaborative team culture, and contribute to team performance, development, and alignment with broader Portfolio Training goals.You will be accountable for setting the strategic vision for training design and development and delivering cutting-edge eLearning and live training to our audiences.Ready to redefine air travel? The journey starts here, with you at SITA.WHAT YOU WILL DO
Define instructional design direction and frameworks for the Baggage Management Portfolio.
Oversee end-to-end instructional design processes for all training formats (eLearning, ILT, simulations, etc.).
Mentor, coach, and guide other instructional designers across the team to maintain quality and consistency.
Act as a key point of contact for internal team matters, supporting day-to-day coordination, communication, and issue resolution within the training team.
Cover demand for customer trainings delivery and ensure there are no escalation
Partner with senior stakeholders, including product and commercial leads, to align training strategy with business priorities.
Lead design of learning paths and training programs for customer enablement, internal readiness, and partner training.
Introduce and champion emerging tools, methodologies, and technologies (e.g., AI, gamification, simulations).
Represent the training team in RFPs, product launches, and cross-functional planning sessions.
Establish and monitor KPIs to track training effectiveness and continuous improvement.
Ensure all training materials align with learning science best practices and accessibility standards.
Work closely with Solution Specialists teams to support customer engagements and product trainings.
Own the instructional design roadmap for the Baggage Management Portfolio.
QualificationsBACKGROUND & EXPERIENCE
Expertise in Information Technology, Airline / Airport passenger ground handling or Air Transport Industry technology.
Knowledge of aviation technologies for baggage processing such as BIMs, Baggage Reconciliation Systems and Baggage Mishandling.
Advanced user knowledge of SITA WorldTracer system.
Proficiency in productivity and documentation tools like PowerPoint, Excel, Power BI, Word, etc.
Competence in using instructional design tools and software, e-learning platforms, Learning Management Systems (LMS), and multimedia production software (Articulate Suite, Adobe Cloud, Camtasia, etc.)
Ability to incorporate multimedia elements like graphics, videos, animations, and interactive components into instructional materials.
Flexibility to adapt teaching style to different audiences and adjust the teaching approach based on the needs of the participants.
Ability to adapt to changing priorities and unexpected challenges. Swiftly reprioritize tasks as needed to address evolving business needs.
Demonstrate strong problem-solving skills to resolve conflicts and resource constraints that may arise during task prioritization and workload management.
Understand various teaching and learning theories, instructional strategies, and adult learning principles to design effective learning experiences.
Familiarity with instructional design models to guide the design process.
Strong written and verbal communication skills to interact with subject matter experts, clients, and stakeholders, as well as to convey complex information clearly to learners.
Flexibility to adapt to changing technologies, learner needs, and project requirements, as well as the ability to revise instructional materials as needed.
Collaboration and teamwork skills to work effectively with diverse teams, including subject matter experts, instructors, product managers and developers.
WHAT WE OFFERAt SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:🏡 Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)⏰ Flex Day: Shape your workday to suit your life and your plans.🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.🌿Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs.🚀Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!🙌 Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
