Customer Service Specialist

IATA

  • Madrid
  • Permanente
  • Tiempo completo
  • Hace 2 meses
Employment Type: Permanent
Contract Duration:Why you will love working hereAt IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.
  • Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
  • With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
  • Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
  • We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
  • We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joiningYou will report to the Manager, Customer Service and be part of a multicultural and diverse team. You will be responsible for all front-line Customer Service (CS) activities handled by IATA's Customer Service Center (CSC) based in Madrid and work within a fast-paced environment alongside driven, upbeat, and dynamic colleagues.What your day would be likeAttract potential customers by answering product and service questions and suggesting additional information;Follow up on pending/overdue payments;Handle enquiries, requests, subscription activations and communication distribution requirements;Maintain customer records by updating CRM;Support Business Continuity Plan requirements;Update job knowledge by attending training & educational opportunities;Accomplish customer service and organization mission by completing related results as needed;
Identify and escalate improvement opportunities;Track self-performance and act responsibly towards the achievement of the overall team targets;Champion for process/project support;Assist customer recoveries by explaining procedures; forward required solutions/adjustments;Support any other tasks as required by the Manager, Customer Service.We would love to hear from you if you have1-3 years of relevant experience in front office departments;Excellent interpersonal skills and ability to communicate effectively with internal/external stakeholders at all levels from different cultures and backgrounds;A strong sense of Customer Service ethics according to IATA's corporate philosophy and values;Strong CRM knowledge and proficiency in MS Office and other IT related matters;A result driven personality and integrity;A proactive approach to problem solving;Ability to work as a strong team player in a dynamic, multi-cultural, fast paced and highly demanding environment while being organized to deliver on tight deadlines;Fluency in written and spoken English and any other European language is mandatory;Flexibility to work on bank holidays.Competencies: Customer Focus, Relationship Building, Learning Agility, Driving and Achieving Results, Attention to details, Team Work, Cultural Intelligence, Communication SkillsTravel Required: NLearn more about IATA's role in the industry, our benefits, and the team at . We are looking forward to hearing from you!

IATA