Head of Account Management (English and Spanish-speaking) - Hybrid

Concentrix

  • Barcelona
  • Permanente
  • Tiempo completo
  • Hace 1 mes
Job Title: Head of Account Management (English and Spanish-speaking) - HybridJob DescriptionExperience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as Head of Account Management in Barcelona or Madrid (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech where you will drive the sales cycle, nurture client relationships and showcase your expertise in advanced cloud technologies.Career growth and personal developmentThis is a great opportunity to experience the power of what's next and develop “friends for life” at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.As Head of Account Management on our team, you will:- Own key client relationships, serving as the primary point of contact for major domestic accounts.- Build and nurture long-term, trust-based partnerships with clients, acting as a strategic advisor and business partner.- Facilitate high-level discussions with C-level stakeholders to align on strategic objectives and drive business growth.- Design and implement comprehensive account development plans to increase revenue, expand service offerings, and enhance client engagement.- Identify and pursue cross-sell and upsell opportunities, leading commercial negotiations to secure long-term value.- Collaborate with internal teams to deliver tailored, innovative solutions leveraging technologies such as AI, automation, and advanced analytics.- Oversee the implementation and continuous improvement of client solutions by coordinating cross-functional teams across sales, operations, tech, and customer experience.- Manage complex, multidisciplinary projects, ensuring alignment with client goals, KPIs, and internal quality standards.- Drive initiatives to optimize service quality, operational efficiency, and customer satisfaction using data-driven insights and performance feedback.- Co-own the P&L of assigned accounts, working closely with operational stakeholders to ensure profitability and long-term sustainability.- Contribute to financial forecasting, budgeting, and reporting with a focus on growth and performance tracking.- Act as a solution-oriented leader in high-pressure scenarios, proactively mitigating risks and ensuring continuity of service.- Influence both client strategy and internal delivery models to ensure optimal alignment and value creation.- Stay ahead of industry trends in BPO and CX to recommend forward-thinking, high-impact solutions.- Mentor and develop junior members of the account management team, fostering a culture of excellence and professional growth.- Ensure seamless communication across senior leadership and operational teams to maintain alignment on client goals and business outcomes.Your qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:
- Are bilingual or proficient in Spanish and English- Hold a Bachelor's degree in Business, Marketing, Communications, or a related field.- Bring 10+ years of experience in account management, client success, or strategic partnerships, with a proven track record in managing complex, large-scale B2B accounts-ideally within the BPO or Customer Experience (CX) industry.- Have led multi-disciplinary projects and cross-functional teams across operations, sales, tech, and client services.- Possess financial ownership experience, including P&L responsibility, budgeting, and forecasting.- Have hands-on experience with Spanish domestic market clients and understand their specific business dynamics.- Have a strategic mindset: skilled at developing long-term client roadmaps, identifying growth opportunities, and aligning services to client objectives.- Are relationship-focused: able to build trust and act as a strategic advisor to executive-level stakeholders.- Have sroject leadership: able to guide cross-functional projects from concept to delivery.- Are calm and solution-oriented under pressure, with strong conflict resolution and stakeholder management abilities.- Have excellent communication skills: confident in presenting to C-suite clients and internal leadership.- Are Proficient in Microsoft Office Suite and experienced with CRM systems (e.g., Salesforce) and data reporting tools.- Are Data-driven decision-maker with strong performance analysis capabilities.- Are able to navigate complex client ecosystems and matrix organizations with agility.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle:
- A competitive salary package
- Full-time, permanent Spanish contract
- A modern centrally placed office in Barcelona or Madrid, with hybrid working model
- Full paid training for the company and the products you will be working onExperience the best version of you!
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.R1583527Location: ESP Barcelona - C/ de la Selva de Mar, 129Language Requirements: English (Required), SpanishTime Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Concentrix