IT PMO Change Manager

  • Madrid
  • Permanente
  • Tiempo completo
  • Hace 1 mes
  • IT
  • Madrid, Spain
  • Full time
  • Hybrid
In this role you will:We're looking for a Change Manager to join our IT Project Management Office. This role is focused on guiding people through change-whether it's new systems, processes, or ways of working-ensuring smooth adoption and minimizing disruption. You'll work alongside Project Managers but step away from the day-to-day task management to focus on the bigger picture: people, process change, and communication.You'll contribute to value-driven change by applying structured change management techniques, promoting user-centric design, and supporting the implementation of modern, automated processes. This role complements our PMO function by focusing on the people side of change-helping individuals and teams adapt and thrive through engagement, communication, and process enablement.Key Responsibilities.
  • Lead change management activities across IT initiatives with a strong focus on people impact and adoption.
  • Serve as the IT Change Enablement and Delivery Lead for key strategic company projects.
  • Collaborate with PMs to support successful delivery while ensuring process and people changes are clearly communicated, understood, and embedded.
  • Develop and implement communication and engagement strategies tailored to each project's stakeholders and change journey.
  • Assess change readiness, identify resistance, and work with business leads to support smoother transitions.
  • Define and document process changes, with a focus on simplification, user experience design, and regulatory or compliance alignment, working closely with functional teams and business units.
  • Monitor and measure change effectiveness and adoption, reporting feedback and recommending adjustments.
  • Act as a central point of communication for change, ensuring messaging is clear, consistent, and aligned across impacted teams.
  • Support stakeholders through transition periods by providing guidance, structure, and practical tools to navigate change.
  • Promote a culture of innovation, data-informed decision-making, and continuous improvement across the IT function.
The skills we would love to see in your suitcase.
  • Bachelor's degree or higher education required.
  • Experience working in large-scale transformation programs, involving technology adoption and cross-functional delivery.
  • Experience in change management or similar roles in a tech-driven organization.
  • A strong communicator with the ability to simplify and explain change across diverse stakeholder groups.
  • Understanding of IT delivery environments-Agile, Waterfall, or hybrid-and how to enable change effectively within them.
  • Comfortable working across multiple teams, engaging both technical and non-technical global stakeholders.
  • Exposure to or understanding of areas such as product development, project and portfolio management, IT service management, innovation processes, data driven practices, compliance, and innovation frameworks.
  • Ability to balance strategic oversight with day-to-day support across multiple projects.
  • Background or interest in communications, people development, or organizational psychology.
  • Formal change management training or certification (e.g. PROSCI, ADKAR) are a plus.

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