Senior Regional Operations Analyst - Africa (They/She/He)

• We have an ''office-first'' culture and we place collaboration at the center of everything we do!
• We have a non-vanilla personality and feedback mindset. We don't shy away from difficult conversations - we see them as a gift!
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.

• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We don't believe in linear and predictable career paths - we create the job of our dreams!
• We embrace opportunities to move the needle and make an impact beyond our scope.

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

• Analyze and optimize Partner Operations metrics specific to the African market, driving continuous improvement in partner performance, including preparation times, order cancellations, and customer ratings.
• Act as a trusted advisor to our partners in Africa, offering tailored guidance on improving and adapting their operations for optimal delivery performance in the region.
• Coordinate and execute projects with global and regional teams to ensure alignment with company objectives while considering regional nuances and challenges.
• Advocate for product enhancements and tech feature improvements tailored to the African market, providing proactive feedback to HQ on regional needs and opportunities.
• Foster a collaborative environment within the team, sharing knowledge and insights specific to African markets to drive collective growth and development.

• 2-3 years of experience in fast-paced environments, preferably in startups, consulting firms, or internet companies
• Strong analytical skills with a data-driven mindset, capable of making informed decisions and solving complex problems in African markets.
• Demonstrated ownership mentality with a proactive approach to achieving objectives and meeting deadlines
• Excellent project management abilities with the capacity to implement scalable solutions
• Persuasive communication skills and ability to engage stakeholders effectively across diverse cultural backgrounds in Africa.
• Comfortable working in a high-growth startup environment with a fast pace, adaptable to the unique challenges and opportunities of African markets.
• Proficiency in English, both written and verbal, with additional language skills relevant to African regions preferred.
• French is positively regarded
• Computer literacy, including proficiency in Google Docs and MS Office
• Proficiency in SQL and Excel required; Python skills highly valued.

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credits to satisfy your cravings!
• 💳 Cobee discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave and office based nursery (in Barcelona).
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Glovo