Technical Support Agent for the French Market
- Barcelona
- 21.000 € al año
- Permanente
- Tiempo completo
- Understand and respond to client's requests.
- Analyse the client's situation to reply to them quickly and efficiently.
- Identify technical incidents, apprehend them, and provide an appropriate solution.
- Offer adequate solutions with a positive approach.
- Organise product returns and follow up on exchanges and repairs.
- A fluent level of French (spoken and written).
- A high level of English.
- You are very well organised and have excellent interpersonal skills.
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions.
- Within our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo range.
- You know how to work within a team.
- You adjust quickly to new environments, and you can follow procedures and deal with deadlines.
- Starting Date: 1st October 2025.
- Salary: 21.000€ gross per year.
- Working hours: Full Time (39 hours per week) - Monday to Friday from 9 am to 6 pm.
- Fully Paid Training that optimally prepares you for your job - 2 weeks (full time and office-based).
- 24 holiday days per year on a full-time basis.
- Work Model: Hybrid working model.
- Location: Barcelona, Spain
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.