Collections Specialist

• Understand and adhere to all corporate guidelines for pricing, legal, product, Gold Notes, SOX and country specific laws.
• Evaluate credit history, review and help prepare Sales Agreements with Sales for non-standard terms before presenting to Client; provide updated language, calculation of credits for re-writes and recommendations for edits or further approvals before submission to Client.
• Start collections process through iCollections automating collections workflows and combining collection efforts via phone and email to the Client.
• Coordinate with the GEMS and the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash Applications
• Identify Client issues early and escalate to management and sales.
• Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.
• Meet and exceed all monthly and quarterly targets.
• Electronically invoice and collect through Clients web portals.
• Preparation of credit memos and accurate coding depending upon the nature of the credit.
• Provide monthly reports to management and Sales on all balances

• High School Diploma required; Associates Degree or equivalent work experience preferred.
• 3 or more years of related office experience in one of the following areas: Customer Service, Collections, Sales Support.
• Proficient in all Microsoft Software. Oracle and a CRM system knowledge a plus;
• Excellent oral and written communication skills both in French and English;
• Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization;
• Effective listening skills;
• Excellent customer service skills;
• Strong initiative;
• Ability to work in a fast paced, high pressure environment;
• Excellent time management skills and ability to meet tight deadlines;
• Strong analytical and problem solving skills;
• Attention to detail;
• Ability to adapt to a constantly changing environment;
• Strong interpersonal skills;
• Strong team player;
• Ability to build strong internal/external business partnerships.

• Motivated, high-potential performer, with demonstrated ability to influence and lead
• Strong communicator with excellent interpersonal skills
• Able to solve complex problems and successfully manage ambiguity and unexpected change
• Teachable and embracing of best practices and feedback as a means of continuous improvement
• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

• An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
• Limitless growth. We work with you to help you meet your goals and advance within the company
• Encouragement to be innovative and challenge status quo
• Exposure to industry leading training and development
• Performance based recognition and rewards

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