Collections Operations Manager (m/f/d)

• Lead and coordinate collections efforts across multiple countries by setting clear weekly objectives and ensuring local teams are aligned on priorities and processes.
• Design, maintain, and monitor collections task schedules, adapting to region-specific operational needs and regulatory requirements.
• Ensure high-quality, accurate, and clean data is available and easily accessible for local teams to drive timely and effective collections decisions.
• Create and maintain centralized dashboards and reporting tools to track KPIs, monitor outstanding balances, and identify bottlenecks in collections activities.
• Establish and nurture strong working relationships with local collections agencies, handling onboarding, performance tracking, and escalations as needed.
• Serve as a central point of contact for cross-functional collaboration between local finance teams, customer service, and external partners.
• Own the accuracy and delivery of final collections figures, ensuring consistency across regions and reporting standards.
• Engage in direct customer contact where needed, including handling sensitive or escalated cases and conducting follow-ups via phone, email, or other communication channels.
• Continuously improve collections processes, incorporating feedback from local teams, industry best practices, and data-driven insights.
• Conduct regular reviews and audits of regional collections pipelines to ensure compliance and efficiency.

• Bachelor’s or Master’s degree in Business Administration, Accounting, or Finance.
• 3-5 years proven experience in collections, finance, or account management, preferably in the residential real estate sector.
• Full-working proficiency in English is required, other European language is a plus.
• Excellent written and verbal communication skills, including negotiation skills and the ability to handle difficult conversations with tact and professionalism.
• Strong MS Excel proficiency and other collections software and CRM systems (Salesforce, Freshdesk, etc.).
• Strong knowledge of tenant rights, eviction processes, and collection regulations.
• Problem-solving mindset with the ability to think creatively to resolve payment issues.
• Customer-focused mindset and a genuine passion for delivering exceptional member experiences.
• Self-accountable and able to work independently without well-worn paths or established protocols.
• Strong organizational skills and the ability to prioritize tasks effectively and comfortably in a fast-paced environment.
• Flexibility to travel locally as needed to coordinate on-site visits.

• Welcome Package: Start your journey with us fully equipped—Habyt swag and all the tech you need from day one.
• Team Events: Connect and have fun with your colleagues at our regular, lively company events.
• Hybrid Work: We believe in flexibility and connection, promoting a positive work environment for everyone. With our hybrid model, you will work both from home and our centrally located office in the city.
• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.
• Habyt Fellowship Program: Work from any Habyt location and get to know the team in other countries.
• Mental Health: Enjoy free access to the Calm App, plus subsidized membership for ClassPass and Urban Sports Club.
• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.
• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionizing the housing market!

Habyt