German speaking Customer Support Agent SIXT Ride (m/f/d) - 100% Home Office

Sixt

  • Madrid
  • Permanente
  • Tiempo completo
  • Hace 17 días
Descripción del empleoReady to boost your career with a leading company in premium mobility? At SIXT, we're looking for a Customer Support Agent for SIXT ride with fluent German and English skills, experience in customer service, and a proactive attitude. We offer a 100% remote position from anywhere in Spain and the chance to grow within the automotive sector.Customer care is our top priority. Whether by phone, email, chat, or social media - in German or English - we're looking for people who are committed to providing effective solutions. Do you have experience in call centers or customer service? Then this opportunity is for you!YOUR ROLE
  • Together with the support team, act as the interface between customers and chauffeurs
  • Ensure high-quality standards are met and that every customer is safely transported from point A to B
  • Monitor driver punctuality worldwide using our custom-developed tools and organize alternatives if necessary
  • Make sure each booked transfer is assigned to the appropriate driver
  • Ensure that drivers and customers find each other - whether at a major airport, hotel, trade fair, company, or private residence - even when things get chaotic
  • Take care of every customer - celebrity or not
YOUR SKILLS
  • Fluency in both German and English, with excellent communication skills
  • Passion for customer service and a genuine interest in supporting and assisting clients
  • Minimum of 1 year of experience in a similar customer-facing or service-oriented role
  • Proficiency with MS Office tools and confidence in working with digital systems
  • Ability to work effectively in a remote environment, with availability for rotating shifts from Monday to Sunday
  • A proactive, solution-oriented mindset with a strong focus on delivering outstanding customer experiences
WHAT WE OFFER
  • Work-Life Balance. This fully remote position gives you the flexibility to work 100% from home, allowing you to better balance your professional and personal life
  • Employee Benefits. Take advantage of a wide range of discounts on SIXT rent, share, ride, and SIXT+, as well as exclusive deals on travel, tech, and lifestyle products
  • Team Building Activities and International Events. Be part of engaging team-building activities and participate in exciting global corporate events that connect colleagues from all over the world
  • Professional Growth. Work alongside a highly motivated and skilled team, with plenty of opportunities to learn, grow, and advance your career in a dynamic international environment
Apply now and become part of an international, forward-thinking team that's redefining premium mobility every day. We're excited to meet you!Información adicionalQuiénes somos:Somos un proveedor de servicios de movilidad líder a nivel mundial, con una facturación de 4,00 mil millones de euros y aproximadamente 9.000 empleados en todo el mundo. Nuestra plataforma de movilidad ONE reúne nuestros productos SIXT rent (alquiler de vehículos), SIXT share (préstamo de vehículos), SIXT ride (servicios de taxi y chófer) y SIXT+ (abono de vehículos), dando a nuestros clientes acceso a nuestra flota de 350.000 vehículos, a los servicios de 4.000 socios colaboradores y a unos 5 millones de conductores en todo el mundo. Junto con nuestros socios franquiciados, estamos presentes en más de 110 países con 2.000 estaciones de alquiler. En SIXT, la experiencia del cliente y el servicio al cliente excepcionales son nuestra máxima prioridad. Apostamos por el verdadero espíritu empresarial y la estabilidad a largo plazo, y alineamos nuestra estrategia empresarial con visión de futuro. ¡Empieza con nosotros y postúlate ahora!

Sixt